I have never been so disappointed and unhappy with an auto repair shop, and I've taken my car to numerous places in Thomasville to be fixed. I wish I could give them negative stars. They had my car for almost two weeks, during that time I called almost every other day to check the status and get price quotes. I was only told that one part was being ordered when I initially dropped it off; and that the cost of the part plus labor would only be $ 50. Even after calling many times to ask what the status was, the only answer I was ever given was that they were still running diagnostics. I was never given an updated price or a break down of what they were doing to my car, EVEN THOUGH I REPEATEDLY ASKED. When I was given that first quote i was told that it was policy to call and have everything they do approved before they did any work on the car. I was never called to ok anything other than the first part being ordered for $50. I was then called and told that my car was finished and ready to be picked up and that the total cost was over $465. When I went down to the shop to talk to a manager/owner, they did nothing to help me or try to do anything to compensate the wrong they did me. All that was said was "all I can do is say sorry." And to top it all off, they couldn't even find the keys to my vehicle because they just have a slew of unmarked keys all hung up together on a wall. i would never recommend anyone going here. They were unorganized, you wouldn't know what was actually being done to your car, and God forbid you have an issue with them they wouldn't do a darn thing to help you out. All in all, this is just another car repair shop that I have to cross off my list.
Smith Auto Repair is a US Car Repair based in Thomasville, Georgia. Smith Auto Repair is located at 128 Hadley Dr, Thomasville, GA 31792, USA.
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